Play88 Terms & Conditions – Malaysia Gaming Platform Guidelines

These Terms & Conditions ("Terms") govern the use of the play88 platform, including the website, mobile app, and all related services provided by play88 to its users in Malaysia and worldwide.

By accessing or using the play88 platform, you expressly agree to comply with and be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and play88.

If you do not agree with any part of these Terms, you are not permitted to access or use the play88 platform. Continued use of the platform after any changes to the Terms are published will be deemed acceptance of those changes.

To be eligible to use the play88 platform, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country where online gaming is strictly prohibited by local law.
• Have never been banned or suspended from using the play88 platform previously.
• Register on your own behalf and not on behalf of any third party.
• Are not currently experiencing a gambling addiction or have not voluntarily requested self-exclusion through any recognised self-exclusion programme.

During registration, you are required to provide true, accurate, and complete information. This includes your full name as per your identity card, an active phone number, a valid email address, and your bank account or e-wallet details used for transactions.

Each user is only permitted to hold one (1) active account at any one time. Creating multiple accounts using the same or different information is strictly prohibited. play88 employs an advanced detection system to identify duplicate accounts, and all excess accounts will be terminated.

Identity verification (KYC) is mandatory before you can make your first withdrawal. Required documents include:

• A copy of your valid national identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill within the last 3 months).
• Proof of ownership of the payment method used for the deposit.

Play88 reserves the right to suspend any account for review or verification at any time without prior notice if any suspicious or unusual activity inconsistent with the user's profile is detected.

Play88 accepts a wide range of payment methods, including local bank transfers (Maybank, CIMB, Public Bank, RHB, and others), e-wallets (Touch 'n Go eWallet, GrabPay), and other payment methods listed on the platform from time to time.

Minimum and maximum deposit limits vary by selected payment method and will be clearly displayed during the deposit process. All deposits are processed instantly upon confirmation from the payment provider.

For withdrawals, the following conditions apply:

• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your play88 account.
• All bonus rollover requirements must be fulfilled before a withdrawal is permitted.
• The KYC verification process must be fully completed before your first withdrawal is approved.
• Play88 processes withdrawals within 5 to 15 minutes for eligible local payment methods, subject to routine security checks.
• Withdrawals to third-party accounts or accounts that have not completed the KYC process are strictly prohibited.

Play88 is not responsible for any payment delays caused by banks or third-party payment providers. If a withdrawal is not received within the stated timeframe, please contact our support team.

Play88 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, deposit bonuses, cashback, VIP programs, and special festive promotions. All bonuses and promotions are subject to the specific terms and conditions stated alongside each offer.

General terms applicable to all bonuses:

• Each bonus may only be claimed once per member, household, IP address, and device, unless otherwise stated.
• Rollover requirements (also known as wagering requirements) must be fulfilled within the specified time period.
• Bonuses not fulfilled within the specified time period will expire automatically with no compensation.
• Play88 reserves the right to void bonuses and any associated winnings if there is evidence of bonus abuse or fraud.
• Games that contribute to rollover requirements and their respective percentages are as specified in the individual promotion terms.

All games available on the play88 platform must be played in accordance with their respective official rules. Game results are final and cannot be contested unless a proven technical error has occurred.

The use of automation software, bots, scripts, or any third-party technology to assist or replace player actions is strictly prohibited. play88 employs advanced monitoring systems to detect unnatural betting patterns.

All play88 games use a Random Number Generator (RNG) system that has been independently verified and audited by recognised international certification bodies. This ensures every game outcome is truly random and fair to all players.

In the event of a technical disruption during a game session, play88 will use server records to determine the exact state of the game prior to the disruption. The decision made by the play88 system in such cases is final.

You are solely responsible for keeping your account login details confidential, including your username and password. play88 recommends that you:

• Use a strong, unique password that is not shared with any other account.
• Enable two-factor authentication (2FA) where available for added security.
• Never share your login credentials with anyone, including family members.
• Log out of your account after each session, especially when using a shared device.
• Immediately report to the play88 support team if you suspect unauthorized access to your account.

Play88 will not be held liable for any losses arising from unauthorized use of your account due to negligence in safeguarding your login credentials. However, we will take all reasonable steps to help you secure your account as soon as a report is received.

Play88 collects, processes, and stores your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. All data you provide to us is protected with industry-grade 256-bit SSL encryption.

The data we collect is used for identity verification, transaction processing, fraud prevention, service improvement and account-related communications. We do not sell or share your personal data with third parties for marketing purposes without your consent.

Play88 reserves the right to suspend or terminate any member's account at any time and for any reason, including but not limited to:

• Violation of any section of these Terms and Conditions.
• Fraud, hacking, or any other illegal activity.
• Bonus or promotion abuse.
• Multiple account registrations.
• Providing false information during registration or the KYC process.
• Requests from law enforcement or regulatory authorities.
• Account inactivity exceeding 12 consecutive months.

You may also request voluntary account closure at any time by contacting our support team. Before closure, all outstanding rollover requirements must be met and any eligible balance will be returned to you.

The play88 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, play88 does not guarantee that the service will be free from interruptions, errors, or viruses.

Play88 shall not be liable for:

• Any financial losses incurred as a result of playing on our platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters or actions by authorities.
• Damage or losses arising from unauthorized use of your account by a third party.
• Any indirect, consequential, or punitive losses arising from the use of the platform.

Play88's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim.

Play88 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Changes will take effect immediately upon publication on this website.

We will endeavour to notify members of material changes via in-platform notifications or registered email. However, it remains your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Continued use of the play88 platform after any amendment to the Terms constitutes full acceptance of the revised Terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the play88 platform, our support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Reach us via the Live Chat button within the play88 platform for an immediate response.
• Support Email: [email protected] — response within 24 hours.
• FAQ: Visit the FAQ for answers to frequently asked questions.